FOLLOW YOUR ORDER
ONCE YOUR PURCHASE HAS BEEN MADE, THESE ARE THE STEPS WE RECOMMEND YOU FOLLOW
SPAIN 1-3 DAYS
EUROPE 5-7 DAYS
REST OF THE WORLD 7-14 DAYS
(WORK DAYS)
HOW DO I PROPERLY TRACK THE SHIPPING?
WE RECOMMEND YOU TRACK IT THROUGH THIS LINK, IT OFFERS MORE INFORMATION THAN USUAL
HERE YOU WILL FIND:
-LOCATION LAST RECORD
-DAYS IN TRANSIT
-SHIPPING COMPANY
- DELIVERY STATUS DETAILS
MY PACKAGE IS IN CUSTOMS
*KEY WORD IN THE TRACKER: “HELD IN CUSTOMS”
IT IS NOT VERY COMMON FOR THIS TO HAPPEN IN EUROPE BUT THERE ARE CERTAIN COUNTRIES IN THE REST OF THE WORLD WHERE CUSTOMS CONTROLS ARE VERY DEMANDING AND A CLARIFICATION OF THE CONTENT IS NEEDED AND ON SOME OCCASIONS A SMALL CHARGE BY THE PACKAGE RECEIVER.
THIS PROCESS NO IT IS UP TO US AND IT IS THE BUYER'S RESPONSIBILITY TO CONTACT THE CUSTOMS OF THEIR COUNTRY.
TO DO SO, FROM THE SAME TRACKING LINK, THE COMPANY RESPONSIBLE FOR THE PACKAGE WILL BE MARKED.
THE FASTEST WAY IS TO CONTACT THEM BY TELEPHONE, PROVIDING THEM WITH THE TRACKING NUMBER.
* FROM ORIGIN WE ALWAYS MAKE THE DECLARATION OF CONTENT BUT SOMETIMES IT IS NOT ENOUGH TO PROVE IT.
DELIVERY DAY. THE PACKAGE HAS ARRIVED AT THE DESTINATION
IF THERE IS NO ONE AT HOME, THE DELIVERY DRIVER WILL MAKE A SECOND DELIVERY ATTEMPT.
IT IS POSSIBLE TO RECEIVE AN ABSENCE NOTICE SMS
IF THE DELIVERY HAS NOT BEEN ABLE TO BE MADE, THE PACKAGE IS DEPOSITED AT YOUR COLLECTION POINT CLOSEST TO THE DELIVERY ADDRESS
THE ORDER WAS NOT WHAT I EXPECTED, I WANT A SIZE EXCHANGE/RETURN
CONTACT OUR CUSTOMER SERVICE SUPPORT, PROVIDING YOUR ORDER DETAILS TO START THE PROCESS
FREQUENT QUESTIONS
MY PACKAGE HAS BEEN DELIVERED ACCORDING TO DELIVERY DEADLINES BUT I HAVE NOT BEEN CALLED AT THE DOOR
IN CASES LIKE THESE, IT IS DUE TO THE TYPE OF PRODUCT THAT HAS BEEN PURCHASED FROM OUR ONLINE STORE. THE COVERS ARE A TYPE OF DUST-FIT PACKAGE SO THEY ARE DEPOSITED IN THE MAILBOX
I HAVE PLACED MY ORDER SEVERAL DAYS AGO AND I DON'T KNOW ANYTHING ABOUT IT
ESTIMATED DELIVERY TIMES ARE IN WORK DAYS,SO, AN ORDER THAT LAST MORE THAN THE ESTIMATED DAYS MAYBE IS DUE TO WEEKENDS OR NON LABORABLE DAYS
IN EXTREME CASES, THE PACKAGE MAY BE LOST OR THE DELIVERY ADDRESS IS INCORRECT. IN THESE CASES, CONTACT OUR CUSTOMER SERVICE
I HAVE PLACED MY ORDER BUT I WANT A SIZE CHANGE
ONCE WE SEND THE PACKAGE, ANY SIZE CHANGE OR RETURN MUST BE MADE ONCE THE CUSTOMER RETURNS THE PACKAGE TO US. IF, AT THE EXACT TIME OF PURCHASE, THE HELP ADDRESS IS CONTACTED, A MODIFICATION OF THE ORDER MAY BE POSSIBLE